Avoid major mistakes when choosing a carpet cleaner
When selecting a professional carpet cleaning company, you generally have three options:
- Chase the too-good-to-be-true — price. It often delivers the worst experience — poor results and frustration.
- Hire a high-volume commodity — operation. Prices may be competitive, — but rushed work and skipped steps can cost you more later.
- Choose a reputable, certified firm — like Santa Cruz Rug, Carpet & Upholstery Cleaners. You'll get outstanding results and a pleasant service experience.
Watch for bait-and-switch. Low teaser prices are frequently upsold on-site to dual scrub — or deep clean —
packages. Carpets get over-wet and left with sticky residues that attract soil. Getting them back to fix it? Good luck.
Why cheap — can be costly
If the price is truly low, ask what's being left out. Quality chemistry, proper equipment, fair technician wages, insurance, and ongoing training all cost money. Without those, you risk:
- Sticky residues that cause rapid re-soiling or discoloration.
- Damage from untrained techs facing issues they don't understand.
- Over-wetting that leads to wicking, odors, or backing problems.
Education matters
Top-notch training is readily available in our industry. We invest heavily in education and stay connected with industry leaders — so if a unique situation arises, we bring the right solution to your home.
Questions to ask any cleaner
- Are your technicians certified?
- What's included in the quoted price?
- What chemistry do you use — and do you rinse residues?
- How do you prevent over-wetting and wicking?
What you can expect from us
- Clear, up-front pricing — no surprises.
- Certified technicians and proven processes.
- Proper rinsing for longer-lasting cleanliness.
- Respect for your home and schedule.