Area & Oriental Rug, Carpet & Upholstery, Tile & Grout Cleaning — Serving Santa Cruz, Santa Clara & Monterey Counties
831-423-5235

Privacy Policy

Expert Rug Cleaners serving Santa Cruz and surrounding areas since 1947

Privacy Policy

Santa Cruz Rug Cleaners owns and operates www.santacruzrug.com. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website and services.

Information We Collect


We collect information that you voluntarily provide to us when you:

  • Submit an inquiry through our contact form
  • Request a quote for our services
  • Subscribe to our email newsletter
  • Contact us via phone or email

The personal information we may collect includes:

  • Your name
  • Email address
  • Phone number
  • Physical address
  • Details about your service inquiry

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and pages visited. This information is used solely for website operation, maintenance, and security purposes.

How We Use Your Information


We use the information we collect to:

  • Respond to your service inquiries and provide quotes
  • Schedule and provide rug cleaning services
  • Send you service-related communications
  • Send you promotional emails and updates (only if you've subscribed)
  • Improve our website and customer service
  • Maintain the security and functionality of our website

Third-Party Services


We use the following third-party services to operate our website and communicate with customers:

Cognito Forms

Our contact forms are powered by Cognito Forms. When you submit a form, your information is collected and processed by Cognito Forms according to their privacy policy. Learn more about Cognito Forms privacy practices.

Constant Contact

If you subscribe to our email list, your email address and any related information is managed through Constant Contact. You can unsubscribe at any time using the link provided in every email. View Constant Contact's Privacy Policy.

GoDaddy Web Hosting

Our website is hosted by GoDaddy. View GoDaddy's Privacy Policy.

Cookies and Tracking


Our website uses minimal cookies necessary for basic website functionality and security. We do not use cookies for advertising, remarketing, or behavioral tracking.

You can manage cookie settings through your web browser:

How We Protect Your Information


We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Sharing Your Information


We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who assist us in operating our website and conducting our business (such as Cognito Forms and Constant Contact)
  • When required by law or to protect our rights and safety
  • With your explicit consent

Your Rights


You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of receiving promotional emails (you will still receive service-related communications)
  • Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the information provided below.

Do Not Track Signals


We honor Do Not Track (DNT) signals. When a DNT browser signal is in place, our website does not track you, plant cookies for tracking purposes, or use advertising.

California Online Privacy Protection Act (CalOPPA)


According to CalOPPA, we agree to the following:

  • Users can visit our site anonymously
  • Our privacy policy link includes the word "Privacy" and can be easily found on our website
  • Users will be notified of any privacy policy changes on this page
  • Users can change their personal information by contacting us

Learn more about CalOPPA.

Data Retention


We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.

International Users


Our website is operated from the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our website, you consent to the transfer of your information to the United States.

Children's Privacy


Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected information from a child under 13, we will delete that information immediately.

Changes to This Privacy Policy


We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us


If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Santa Cruz Rug Cleaners
111 Dubois St.
Santa Cruz, CA 95060
Phone: 831-423-5235
Email:

Last Updated: October 8, 2025